Refund Policy

At ElevenBase LLC, we want you to be confident in your Tactiqo subscription. This Refund Policy explains our refund and cancellation terms.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans (Personal Coach, Club, and Academy). If you are not satisfied with Tactiqo within 30 days of your initial subscription, you may request a full refund by contacting support@tactiqo-app.cc. The refund will be processed to your original payment method within 5-10 business days.

2. Free Plan

The Free plan costs $0 and does not require a refund. You can use it indefinitely with no payment information required.

3. Monthly Subscriptions

Monthly subscriptions are non-refundable after the 30-day guarantee period. You can cancel at any time, and your subscription will remain active until the end of the current billing cycle. No further charges will occur after cancellation.

4. Annual Subscriptions

Annual subscriptions are eligible for a pro-rata refund within the first 30 days. After the 30-day guarantee period, annual subscriptions are non-refundable. You may cancel at any time, and your subscription will remain active until the end of the annual billing period.

5. How to Request a Refund

To request a refund:

• Email support@tactiqo-app.cc within 30 days of your subscription.
• Include your account email and subscription details.
• Provide a brief reason for the refund request (optional but appreciated).
• Refunds are processed within 5-10 business days.

6. Plan Changes and Prorations

When upgrading your plan, you will be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the end of your current billing cycle. Refunds are not provided for plan downgrades.

7. Account Termination

If your account is terminated due to a violation of our Terms of Service, no refund will be provided. If we terminate your account without cause, you will receive a pro-rata refund for the remaining billing period.

8. Chargebacks

We encourage you to contact us at support@tactiqo-app.cc before initiating a chargeback. We are committed to resolving any billing issues promptly and fairly.

9. Special Circumstances

We may consider refunds outside the standard policy in exceptional circumstances, such as medical emergencies or significant service disruptions. These are evaluated on a case-by-case basis.

10. Contact

For refund questions, contact us at support@tactiqo-app.cc.